Bergmann (1993): Alarmiertes Verstehen   

Bergmann: Alarmierungskommunikation am Beispiel von Feurwehrnotrufen    

Cromdal/ Landqvist/ Thunqvist/Osvaldsson: Finding out what’s happened: Two procedures for opening emergency calls  

Eglin / Wideman (1986): Inequality in Professional Service Emcounters  

Fele (2008, Ms.): The practical epistemology of personal names in emergency calls requesting assistance   

Ley (1995): Polizeiliche Notrufkommunikation 

Raymond / Zimmerman (2007): Rights and Responsibilities in Calls for Help  

Whalen / Zimmerman (1988): When Words Fail 

Whalen / Zimmerman (1990): Describing trouble 

Zimmerman (1992): Achieving Context