Bergmann (1993): Alarmiertes Verstehen
Bergmann: Alarmierungskommunikation am Beispiel von Feurwehrnotrufen
Cromdal/ Landqvist/ Thunqvist/Osvaldsson: Finding out what’s happened: Two procedures for opening emergency calls
Eglin / Wideman (1986): Inequality in Professional Service Emcounters
Fele (2008, Ms.): The practical epistemology of personal names in emergency calls requesting assistance
Ley (1995): Polizeiliche Notrufkommunikation
Raymond / Zimmerman (2007): Rights and Responsibilities in Calls for Help
Whalen / Zimmerman (1988): When Words Fail
Whalen / Zimmerman (1990): Describing trouble
Zimmerman (1992): Achieving Context